Is it necessary to have an account at your e-shop to order?

No, you can check up on your order, quick and easy, without signing up to our newsletter. Just in case you do, though, you can also enjoy additional services that Polihome offers (e.g Favorites, order save etc).

Are all products at your e-shop immediately available?

At Polihome we aim to have everything in stock for ordering. In some cases, though, some, or a few items are disabled. To be 100% sure that you will face no problems with your order in regards to the items’ availability, our company’s representative will contact you within the maximum time of one (1) working day, counting from the beginning of your order.

The delivery time of my order has been elapsed. What should I do?

You can contact us via email [email protected] or call our Customer Service 231 231 44 44 or 215 215 44 44 with ext 2. Our Customer Service’s working days and hours are Monday - Friday, 09:00 – 17:00.

Will you send me an Order Confirmation?

Exactly; if you have given us a valid email, we will indeed send you a verification email during 12 hours from the moment of your order’s creation.

Is it possible to return the product I have ordered or is it possible to exchange it with something else?

To check our Refund Policy, just click here.

Is it possible to make changes in my order?

If there has been no validation or payment of your order, you may configure it any way you wish. If you have validated your order via payment, you are requested to immediately contact us at 231 231 44 44 and 215 215 44 44.

Can I submit the order now and you send it to me later?

We can keep your order in stock at our central warehouse and route it some time later, if you have given us an estimated delivery time limit. Polihome can reserve your order up to 15 working days past the date you had originally decided.

Which are the working hours of your showroom?

Our Show Room’s working hours are:
Monday - Friday: 09:00 – 21:00
Saturday: 10:00 – 18:00

Where is your showroom located?

Polihome owns 2 showrooms at Thessaloniki and 1 showroom at Athens

You can find information about working hours and maps here here.

How can I get in contact with Polihome?

You can contact us choosing one of the following ways:

• Via our online question’s format
• Via our Call center 231 231 44 44 or 215 215 44 44
• Via e-mail : [email protected] and [email protected]
• Via our online chat, located on our main page.

What if some of your products are not like what I expected?

We aim for your 100% pleasurable shopping experience. If you face any trouble with your order or the items you purchased do not look as you would like them to, please contact us and we may be able to help.

What about if one of my ordering products is about to deplet or have a delayed delivery?

You will receive a validating call from one of our representatives, during which you will be informed in regards to the estimated delivery time just one day after your order insertion.

Are there different charges if I place my order from your online store than if I order from your showroom?

All the prices you see online apply for our Show Room as well. The way you choose to order is insignificant to us, what matters though is the best price and the best quality you are sure to receive.

Product delivery

Can I have my items carried inside my space?

The Delivery to your floor service is available only for the regions of Athens and Thessaloniki. You can be informed about the cost via e-mail [email protected] or via call 231 231 44 44 or 215 215 44 44

Will all the products be delivered on one route?

All the items of your order will be delivered in one route. If you wish for your avilable (in stock) items to be delivered earlier, please inform us at 231 231 44 44 or 215 215 44 44, choosing 2 for more routing options.

Am I able to make an appointment for a specific delivery time?

The order deliverance in conducted during a time period set by the transportation agency. Your information by the agency takes place one day prior to the delivery. In case of your availability at the given time, a new date and time is set by the agency.

What is the transportation cost?

The transportation fee is set depending on the mass of the purchased products, the place of delivery and the location of the manufacturer. The fee is automatically calculated by our online shop during the completion of your order. In case we do have an offer for your location, we can route your order to an agency of your preference. In any case, aftre your validated your order, one of our representatives will contact you during one working day, to confirm the shipping cost and your agreement to the costs.

How fast will my order arrive?

We do our best so can have your order delivered in time. The delivery time depends on the following:

• The immediate response of the transport agency of your area.
• The time needed in order for the manufacturer/importer to create/import the product.

Where will my items get dropped off?

The agencies route the orders up to your main entrance (pavement delivery) for urban centers. For coastal areas and for non accessible areas, the order can be delivered to the closest possible destination (eg warehouse).

How can I pay for the products that i'm intrested in?

To see the ways of payment supported by our company, click here.

What do I need to check while receiving my order?

It is of utmost importance to do the following things during the delivery:

• During the delivery it is very important to insect the exterior of the packaging. If a flaw or a damage is spotted, or you suspect that the interior could be severely damaged, please do not sign the invoice before contacting us at 231 231 44 44 or 215 215 44 44, dialing 2.
• You should be assured that the possible amount of money the assigned delivery company or agency asks is resembles the one Polihome suggested. In case of any adittional charges you are not aware of, you are kindly requested to contact us at 231 231 44 44 or 215 215 44 44, dialing 2.

Do you offer assembly of the products that I have selected?

The service of assembling is only available for the areas of Athens and Thesaloniki. Only technicians who specialize in crafting undertake this service; you can be informed about the cost via e-mail at [email protected] or via phone at 231 231 44 44 or 215 215 44 44.

Design & manufacture of products

Where could I see some reviews about the products that I'm interested in?

Many of our clients are reviewing our products. You may see the reviews at the bottom of any product page.

Do you provide a warranty?

We are there to testify the quality and durability of our products. In case of any misfortune (if, for example, our products arrive with any sort of fault) we will do our best to resolve the problem!

Where are your products from?

Over 70% of our products is constructed in Greece, by small and medium-sized enterprises. Many of those are purely handmade. A vast percentage of our products is imported from European enterprises that pass all quality testimonies.

What is so special about your products?

We love our job and we aim to provide a quality product in the best possible price, because you deserve it. All of our products pass quality tests, in regards to the manufacturing pricess and the quality of the raw material. We demand all the necessary certifications of our partners in productions, so we can achieve the maximum possible outcome.

Is the product I will receive exactly what I see?

We strive to ensure the highest possible accuracy in representing our products, however, there may be slight deviations due to differences in colors displayed on each computer screen, as well as due to the nature of furniture construction, such as in the case of sofas, where minor variations in dimensions may exist.